Get in Touch with Open Guy

Reach Out for Support and Inquiries

We’re here to help with any questions or concerns you may have about our trading card products. Connect with us today!

Contact Us Now

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Messenger

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Email

hello@openguy.com

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Location

Gold Coast, QLD, Australia

Common Questions

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What is your return policy?

All items are sent with postage insurance, if you receive a damaged item we can refund/replace the item. We do not accept “Change of mind” returns.

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Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination country.

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How do I contact customer support?

You can reach our customer support team via email at hello@openguy.com or by sending us a DM on our Facebook page!

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Can I change my order after placing it?

Orders can be modified within 4 hours of placement. Please contact us immediately if you need to make changes.

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What payment methods do you accept?

We accept major credit cards, PayPal, and Apple Pay for your convenience. We also accept Zip Pay!

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Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from official distributors.

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How do I know if a product is in stock?

Product availability is updated in real-time on our website. If a product is out of stock, it will be indicated on the product page.

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What should I do if I receive a damaged item?

If you receive a damaged item, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund.

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How can I stay updated on new releases?

Sign up for our newsletter or follow us on social media to stay informed about new product releases and exclusive offers.